Frequently Asked Questions

Shipping

Please allow 2-3 weeks for collection orders to be filled. Allow 3-6 weeks for custom orders to be filled. Timing on custom orders is highly dependent on metal, material and design complexity.

Necessary shipping/transit time is not included in the shipping time estimate. USPS and UPS are who we ship with.

If you order is time sensitive, please message us to discuss desired delivery date.

Return/Exchanges

We want you to love your Twig Design piece, if you are not happy with it, you can return or exchange it within 7 days, given the piece is in like new condition.

There are no returns on custom orders.

We do not refund shipping fees. 

Repairs or Lost Earrings

We know getting caught, bent and broken can happen and we are happy to repair your piece for a small fee (Please message with what repair is needed and an exact fee will be given).

Lost an Earring? Just pay half the price of what the full pair cost and a new one will be sent to you.

Sizing

All Twig Design pieces list the exact sizes it is available within each description however custom sizing can be made upon request.

Necklaces are typically created in 16 inches or 18 inches.

Bracelets or bangles are typically made 7 1/2 to 8 1/2 inches.

Rings are typically made in sizes 6, 7, 8 and 9.

Sustainability

Each Twig Design piece is created sustainably with the environment in which it came from in mind. All jewelry is made with recycled nickel free metal with conflict free and lab grown diamonds.

Product Care & Repair

Many of Twig Design pieces are made with natural components and therefore are delicate. To remove tarnish and create shine use a soft jewelry cloth. To clean jewelry use warm water and mild dish soap. Avoid harsh chemicals and handle all your fine jewelry with care.